Coordinated Public Transit - Human Services Transportation Plan For Region III: Boone, Clay, Kanawha, and Putnam Counties

The Coordinated Public Transit – Human Services Transportation Plan serves as a guiding document to the development of Public and Specialized transportation in the four county region of Boone, Clay, Kanawha, and Putnam Counties. The plan was developed through the identification of the existing transportation resources, a review of the unmet needs and gaps in service and recommendations for improvement focused on seven (7) goals. The methodology used in this plan includes appropriate stakeholders in the region and a process that included participation by older adults and individuals with disabilities.  The Regional Intergovernmental Council’s (RIC) prior planning efforts were reviewed in this plan and the RIC continues to be a party to leading implementation from this plan. 

Coordinated Public Transit – Human Services Transportation Plan 

Public Transportation

Public transportation providers offer a mix of scheduled fix route and on demand transportation services for the general public and specialized transportation for senior citizens and citizens who qualify under the American with Disabilities Act (ADA) and other criteria. 

Specialized Transportation

Specialized transportation providers offer a variety of transportation services, ranging from providing transportation for home delivery of meals to transportation for employment opportunities, recreational activities and medical appointments. The primary users of specialized transportation services are senior citizens and disabled individuals. 

Below are public and specialized transportation providers located within the four-county area of Boone, Clay, Kanawha and Putnam Counties:

Boone County

Public Transportation:

TriRiver Transit
753 Marconi Drive
Hamlin, WV 25523
Phone: 1-877-212-0815 (toll free)
Fax: 304-824-3889
Website: www.tririver.org

This service provides general public bus transportation for Lincoln, Logan and Boone Counties and operates six major routes: Ranger to Barboursville, West Hamlin to Southridge, Upper Mud River (central Lincoln County), Ranger to Logan, Clothier to Madison and Wharton to Madison. TriRiver Transit passengers can transfer to the TTA in Barboursville or KRT in South Charleston to make trips into downtown Huntington and Charleston respectively. TriRiver Transit provides route-deviated service as far as ¾ of a mile (requires 24 hour advance notice) for any passenger. Hours of operation: 7 AM to 7 PM, Monday through Friday.

Specialized Transportation:

Boone County Community Organization
P. O. Box 247
Madison, WV 25130
Phone: 304-369-0451
Fax: 304-949-3673
Website: www.boonecountycommunity.org/

This service provides specialized transportation to nutrition and health care sites, shopping, banking and recreation and social activities for senior citizens in Boone County. Hours of operation: 8 AM to 4 PM, Monday thru Friday.

Appalachian Center for Independent Living
Phone: 304-965-0376
(see Kanawha County listing for details)

Clay County

Public Transportation:

None

Specialized Transportation:

Clay County Development Corporation
P. O. Box 455
Clay, WV 25043
Phone: 304-587-4251
Fax: 304-587-2856
Website: www.claywvbda.org

Transportation is provided to the towns of Clay, Ivydale, Lizemore and other rural areas. Services include transporting seniors primarily to nutrition and health care sites and recreational activities.Hours of operation: 8 AM to 4 PM, Monday thru Friday

Appalachian Center for Independent Living
Phone: 304-965-0376
(see Kanawha County listing for details)

Kanawha County

Public Transportation:

Kanawha Valley Regional Transportation Authority (KRT) 2023 Federal Funding: $5,676,100
1550 4th Avenue
P. O. Box 1188
Charleston, WV 25324
Phone: 304-343-3840
Fax: 304-343-3877
Email: kvrta@rideonkrt.com
Website: www.rideonkrt.com

This service provides public bus transportation throughout most of Kanawha County using a fixed route system. Areas served include Charleston, Montgomery, Dunbar, Nitro, St. Albans, Cross Lanes, Clendenin, South Charleston, East Bank and Belle. KRT is a non-emergency Medicaid transportation provider.
Hours of operation: 4:15 AM to 12:45 AM, 7 days a week.

Specialized Transportation:

Appalachian Center for Independent Living
Suite C, Elk Office Center
4710 Chimney Drive
Charleston, WV 25302-4804
Phone: 304-965-0376
Fax: 304-965-0377
Website: www.facebook.com/ACIL82
Email: appalachiancil@yahoo.com

This service provides transportation primarily for disabled individuals in Boone, Kanawha, Clay, Jackson, Roane and Putnam Counties. Transportation is provided to educational sites and recreational and social activities.
Hours of operation: 8 AM to 4 PM, Monday thru Friday.

United Way of Central WV Retired and Senior Volunteer Program
One United Way Square
Charleston, WV 25301
Phone: 304-340-3500
Fax: 304-340-3508

Transportation services provided only for R.S.V.P. volunteers in Kanawha County.
Hours of operation: 8 AM to 5 PM, Monday through Saturday.

Non-Emergency Medical Transportation (NEMT)

Recipients of Medicaid and Handicapped Children’s Services may request reimbursement for the cost of transportation in connection with receiving medical services. Payments are made to the client of the transportation provider and may also include meals, lodging and turnpike tolls, when required. Those who participate are:

Hansford Senior Services
500 Washington St.
St. Albans, WV 25177
Phone: 304-722-4621
Email: kbarnett@hansfordcenter.org

This service provides transportation in Kanawha County to senior citizens and disabled individuals, primarily to nutrition sites and non-emergency medical transport.
Hours of operation: 7:30 AM to 4 PM, Monday through Friday .

Kanawha Valley Senior Services, Inc. (KVSS)
2428 Kanawha Blvd., East
Charleston, WV 25311
Phone: 304-348-0707
Fax: 304-348-6432
E-mail: info@kvss.org
Website: www.kvss.org

This service provides transportation primarily for senior citizens to nutritional and health care sites, shopping, banking and adult day care (located at Bibby Street in Charleston). This service is a non-emergency Medicaid Transportation provider. Hours of operation: 8:00 AM to 4:30 PM, Monday through Friday

Kanawha County Emergency Ambulance Authority
P.O. Box 292
Charleston, WV 25321
Phone: 304-345-2312
Fax: 304-342-1492
Email: jeffharbour@kceaa.org
Website: www.kceaa.org/transport

This service provides non-emergency Medicaid transportation services. Hours of operation: 5 AM to 8 PM, Monday through Saturday

C & H Taxi
1410 Lewis St.
Charleston, WV 25301
Phone: 304-344-4902
Fax: 304-720-2059
Email: rideinfo@chtaxi.com
Website: www.chtaxi.com

This service provides non-emergency Medicaid transportation in Kanawha County.

KAT (Kanawha Alternative Transit)
1550 4th Avenue
Charleston, WV 25324
Phone: 304-343-0489
Website: www.rideonkrt.com/specialservices.htm

This service, operated by Kanawha Valley Regional Transportation Authority (KVRTA), provides a comparable demand responsive (ADA) service for non-emergency Medicaid transportation.

Putnam County

Public Transportation:

None

Specialized Transportation:

Putnam County Aging Program, Inc.
694 Winfield Road
St. Albans, WV 25177
Phone: 304-755-2385
Fax: 304-755-2389
E-mail: putnamaging@verizon.net
Website: www.putnamaging.com/transportation

This service provides transportation for senior citizens in Putnam County, primarily to nutrition sites and is also a Non-emergency Medicaid transportation provider. Hours of operation: 6:00 AM to 6:00 PM, Monday through Friday.

Winfield Senior Citizens
P. O. Box 86
Winfield, WV 25213
Phone: 304-586-3497
Fax: 304-586-2823

This service provides transportation for senior citizens to health care sites.  Hours of operation: 24 hours a day, seven days a week .

Appalachian Center for Independent Living
Phone: 304-965-0376
(see Kanawha County listing for details)

Teays Valley Taxi
Phone: 304-421-8124
Service to all of Putnam County

Express Cab Company
3494A Cyrus Creek Road
Barboursville, WV 25504
Phone: 304-757-3422
Fax: 304-736-4408

This service is a non-emergency Medicaid transportation provider for Putnam County.

Regional Intergovernmental Council 315 D Street, South Charleston, WV 25303

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